Help and Support
Welcome to Verido, where independent journalism meets global conversation.
Explore short-form video news, connect with creators, and join the story.
🔐 Getting Started
Q: How do I sign up?
A: Tap “Register” to create a free account using your email, Apple ID, or Google account.
Q: I didn’t get my verification email.
A: Check your spam folder. Still no email? Tap “Resend” or contact support below.
🔑 Login Help
Q: I forgot my password.
A: Tap “Forgot Password” to reset via email.
Q: I can’t log in.
A: Double-check your details or contact us for help.
🎥 Using Verido
Q: How do I watch the news videos?
A: Just scroll the home feed to watch short-form video journalism from freelance reporters around the world.
Q: Can I follow or interact with creators?
A: Yes! Tap any journalist’s profile to follow their updates or join discussions on their stories.
🎙️ Live Conversations & Forums
Q: What are Live Audio Rooms?
A: Some stories open up to real-time audio chat rooms where you can listen in or join the conversation. Just tap “Join Live Chat” when it’s available.
Q: How do I join a forum discussion?
A: Under select stories, you’ll see community forums for deeper discussion. You can post comments, reply, and engage with others respectfully.
Q: Are chats and forums moderated?
A: Yes. All public conversations are monitored for safety and respectful dialogue. Please report any abuse or misinformation.
👤 Your Account
Q: How do I update my info?
A: Go to Settings > Account to update your profile, password, or preferences.
Q: Can I customize my feed?
A: As you engage with stories and creators, Verido tailors your feed based on your interests.
🧭 Other Features
- Follow creators you trust
- Bookmark videos to watch later
- Receive alerts when a live room opens on topics you follow
❗ Report & Support
Q: I saw inappropriate content — how do I report it?
A: Tap the “...” icon on the video or profile and select “Report”.
📩 Still Need Help?
Email: support@verido.co.uk
Visit: verido.co.uk
